Frequently Asked Questions

We are available to help you with any of your banking needs and we make every effort to ensure contacting us is as easy as possible.
Home / Contacts / Frequently Asked Questions

Live Chat Support

Lavender MFB 24/7 Interactive Live Chat Support provides our customers world-class service and an excellent banking experience. Our team of Happiness Staff are ready to help!

Bank Accounts

No. Your physical presence is required for all account opening.

Current accounts become dormant after 6 months of inactivity.

No. savings accounts do not go dormant.

Accounts are opened within 24 hours upon submission of complete documentation.

No, The NUBAN account series is unique and same. The only change is the address of the new branch that will appear on your next cheque book.

It is possible, only if the customer has different classes of accounts. E.g. a customer can have a savings account with one branch and a current account with another branch but cannot have 2 savings accounts or 2 current accounts with 2 different branches or with the same branch.

A duly signed instruction from the account holder informing us of the change of address, as well as a current PUR which has the new address of the customer, are needed for a change of address.

No. requests can be made from any of the bank”s branches or through our Contact Center.

A new certificate of incorporation and a letter from the customer requesting a change.

A search will be carried out on the new document and name will be changed if the search returns with matching information. edit button to change this text.

Internet Banking

Internet banking is a real time solution that enables you access your account 24 hours a day, 7 days a week.

All Lavender bank account holders, Corporate and individual.

All customers can check account balances, view account statements, view and download transaction history for various accounts. In addition, individual account holders may transfer funds and make bills payments but corporate accounts cannot.

All you need is a personal computer or other device that is connected to the internet.

There are no charges, except for online fund transfer. A transfer from a Lavender account to other banks will incur NEFT or Interswitch charges depending on the switching platform used to make the transfer.

As often as possible up to a daily limit of 3 million to any Lavender Bank account and 1 million to other bank accounts.

Funds can be transferred to both local beneficiaries.

You need to fill a form. The internet banking application form can be downloaded from our website: It is also available at all our branches. You fill the internet banking form and submit to any of the branch.

Customer Care & Support

Email:, call +234-803-0444-643, +234-807-4771-004 or visit the Lavender Microfinance Bank branch closest to you.